Property Management


Once a tenancy has been arranged, many landlords are ill-prepared for the work that can follow.  Thatch and Co acts as the interface between the landlord and the tenant by:  


  • Receiving calls from tenants. 
  • Arranging for contractors to visit the property to make necessary repairs,
  • Contacting landlords to discuss problems.
  • Not sanctioning any [non-emergency] work costing more than £250.00 (plus VAT) without the landlord’s permission but reserving the right to sanction urgent work if we are unable to get in touch with the relevant landlord. (urgent work is defined as no hot water, no heating (winter only), no electricity, anything that requires the property to be made safe following a major emergency or anything that threatens the health and safety of the tenants).
  • Supplying tenants with a list of [approved] emergency contractors to be contacted primarily when the thatch & co office is closed;
  • Checking with tenants that they are happy with any work that has been carried out.
  • Inspecting any major repair work that has been carried out to ensure that it has been done properly. 
  • Visiting the property twice yearly to generally assess the property and ensure that there are no obvious problems. 
  • Contacting landlords a few months before the end of the tenancy to discuss whether or not they would like to renew the tenancy and, if so, deciding on the level of rent.
  • Liaising between landlord and tenant to set up tenancy extension/renewal.
  • Generally liaising between landlord and tenant.
  • Ensuring that gas safety certificate is renewed every year and that tenancies are in line with current government legislation.
  • Serving Section 21 notice to tenants in properties covered by Assured Shorthold Tenancy agreements (ASTs), if requested by landlord.
  • Receiving  and processing rents every month.
  • Sending out monthly invoices and statement to landlords.
  • Paying contractor invoices.
  • Deducting income tax from overseas’ landlords when not in receipt of HM Revenue & Customs exemption certificate.
  • Holding deposits in our [annually-audited] client account.